Refund and Cancellation Policy

Last updated: August 2026

This policy explains how cancellations and refunds work for Repwyn subscriptions, provided by OPTIFLO APPS LTD, company number 17284323.

1. Cancelling your subscription

You can cancel your Repwyn subscription at any time. There is no minimum term or lock-in period on monthly plans, and yearly plans run for the twelve-month period you selected at purchase.

When you cancel:

• Your subscription remains active until the end of your current billing period
• You will not be charged again after that period ends
• You keep full access to the Service, at your current plan, for the remainder of the period you have already paid for

2. No refunds

We do not offer refunds for unused time within a billing period, whether monthly or yearly. This applies whether you cancel partway through a period, downgrade your plan, or reduce your number of locations. Billing simply stops renewing once you cancel.

3. Upgrades and downgrades

If you upgrade your plan or increase your location count, the new pricing applies from your next billing cycle, or immediately if you choose to upgrade mid-cycle, in which case the difference is charged at that time.

If you downgrade your plan or reduce your location count, the change applies from your next billing cycle. We do not refund the difference for the period already paid.

4. Failed payments

If a payment fails, we will attempt to retake payment. If payment is not resolved within a reasonable period, we may suspend your access to the Service until the outstanding amount is settled or your subscription is cancelled.

5. Exceptional circumstances

If you believe you were charged in error, for example due to a duplicate charge or a billing system fault, contact support@repwyn.app and we will investigate and correct the issue.

6. Contact

To manage or cancel your subscription, open Manage billing (or Manage subscription in your Repwyn dashboard) and use Stripe Customer Portal. For other billing questions, contact support@repwyn.app.